If you need to modify or cancel your order, you must do so within 2 hours of placing your order. Canceling is free of charge, and a full refund will be issued. Any modifications requested after the 2 hour window will be at an additional cost. The cost will be determined based on the changes you need to make.  

Orders placed for same-day delivery or overnight express may NOT be cancelled. You may modify these orders for an additional cost. The cost will be determined based on the change, since we work to process and ship your order in a timely manner.  

Once we ship the order, we will send you a tracking number for each individual package so you’ll be able to track it and know where your package is at any time.  

If you need to change a shipping address, you must do so within 2 hours of placing your order, free of charge. After the 2 hours window, a $25.00 fee will be charged (no exceptions). Additionally, we do not promise the shipping carrier will be able to do so, since we are using a third party shipping company and have no control after the package has already left our facility.   

Once the carrier delivers the order to the correct address, we are no longer responsible for the package. We are not responsible for the theft of packages after the package was delivered.  

If you track the package on the shipping carrier’s website and the package showing as delivered and you did not receive it that means the package was delivered to the wrong address and that is a mistake of the shipping carrier. Please contact the shipping carrier first and provide the tracking number you received from us. If there is no resolution with the shipping carrier, please contact us and we’ll help to resolve it by filing a lost package claim. 

If you place an order and provide the wrong shipping address, once the package is returned to us, you will be required to pay for a new shipping label and any charges for changes to the order. 

Thank you for your understanding.